"I did not feel like I was a patient worthy of concern"

I recently attended the department for the first time. I came away from my appointment feeling bewildered, confused, and upset. 

I felt from the start of my appointment that the doctor I saw was displeased when I began to relate my symptoms. They said that they were not as listed by my GP. That confused me as I have visited different GPs about my symptoms over the last few years, and felt I had explained them fully.  I felt that the doctor then did not give me time to relate my symptoms. They suddenly informed me that I could contact my gp for a hearing aid if I wanted one. I was then in a state of disbelief, as we had not had a discussion yet about any hearing loss. I explained I was confused as I'd been told at my recent hearing test that I had fluid in the ear, which would be easily sorted.

The doctor then said I should not have been told that as I have nerve damage and that this is permanent. They then proceeded to do an camera investigation of my nose, with no warning or explanation, which took me by surprise. They then informed me that I could have surgery and asked if I wanted it, which again took me by surprise, as I have no ENT knowledge or understanding of what is involved. When I asked, I was given a brief summary, and I agreed to go ahead, but this has upset me as I do not fully understand what is involved. I was still struggling to comprehend that I am suffering permanent hearing loss, and I was (and still am) confused as to whether these two issues are connected.

I was told I will receive word to go for a scan, but I don't know exactly what that is for. In this entire appointment I felt somewhat dehumanised as the doctor did not express any real concern or show any compassion in any way. They were actually rather abrupt and rude, and I came away feeling that somehow I had done something wrong! I did not feel like I was a patient worthy of concern, merely a name on a long list, and that the doctor was keen to get on to the next appointment.  I was grateful for the nurse present, who did in some way try to reassure me, and was pleasant as well as professional, as were the receptionists in the department. 

I am not naturally a complainer, and I appreciate that these are difficult times for everyone in the NHS.  As carer for my young daughter with severe complex needs, I am extremely grateful to our NHS for the excellent care we have received over the years. However on this occasion I felt let down.