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Professionalism and kindness shone through

Posted By controllertt75

"Professionalism and kindness shone through"

About: Southern Health & Social Care Trust / COVID vaccination programme

(as a service user),

I attended the SHSCT Allergy Covid Vaccination Clinic this week.  Staff were excellent, knowledgeable and reassuring.  I was able to speak with medical staff prior to making my decision to receive the vaccine.   Frances (Pharmacist) was absolutely lovely and able to answer my queries.  Olivia Delaney and Danielle McKee were amazing.  They provided a calm environment and made me feel welcome and safe.  I valued the service greatly as making a decision to receive the vaccination is not necessarily easy. 

What I did learn from this experience that I had not appreciated before, is how personal protective equipment may hide most of the persons face  but in turn accentuates the eyes.  The persons thoughts or concerns can be read so much clearer.  For me this is how I perceived the teams friendliness and calmness when I needed it the most.  Professionalism and kindness shone through 

Thank you to everyone who is providing care and support at this time  

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 3 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 28/01/2021 at 18:42
Published on Care Opinion at 18:42

picture of Christine Armstrong

Dear controllertt75, I am the Care Opinion Facilitator for the Southern Health and Social Care Trust and want to thank you so much for taking the time to provide feedback on your experience at SHSCT Allergy Covid Vaccination Clinic. It is so lovely to read how Frances, Olivia and Danielle gave you the information and provided reassurance for you. I will ensure that your feedback is shared with them.

It is very encouraging to read as well of how you perceived the staff while they were wearing PPE and there is certainly learning for us all in that

Many thanks again for such lovely feedback

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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