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"My Care Journey"

About: Mater Hospital / Respiratory (Ward B) Royal Victoria Hospital / Accident & Emergency Whiteabbey Hospital / Nightingale Wards

(as a staff member posting for a patient/service user),

I had been feeling unwell for some time.  I had an awful lot of coughing. The GP advised that I send for a home covid test.  I felt dizzy going up the stairs and I collapsed.  My husband rang the ambulance.  They took me to The Royal ED.  I was sent for a CT scan which showed a blood clot on the lung.  I arrested.  I woke up in ICU 6 North.  When I woke up I was scared and tired.  I was in ICU for two days.

I was then transferred to The Mater.  I had an MRI scan.  I was in the Mater Respiratory Ward for two weeks.  The ward was spotless but it was cold at night.  They overfed us.  The food was lovely.  The staff were brilliant.  They all looked after me.  I felt very low when I was the only patient in the bay.  I was scared about scans but the staff spoke to me and reassured me.

Iwas then transferred to Whiteabbey Nightingale for physio.  The day after I arrived, they took me to the gym for physio.  The following day was stair practice.  The staff supported me.

The food was okay.  The ward was clean.  All the staff are more than friendly.  The couldn't do enough for you.

Responses

Response from Lauren Henry, Assistant Clinical Services Manager - Nightingale, Whiteabbey Hospital, NHSCT 8 months ago
Lauren Henry
Assistant Clinical Services Manager - Nightingale, Whiteabbey Hospital,
NHSCT
Submitted on 02/02/2021 at 12:01
Published on Care Opinion at 12:01


Hello, my name is Lauren Henry. I am Assistant Clinical Services Manager in Nightingale Whiteabbey.

Thank you for taking the time to share your experience of care within Whiteabbey Nightingale. I am pleased to hear your experience of care within the ward. I will share this story with the entire team as feedback is so encouraging for the team.

I hope you are continuing your recovery and wish you well.

Lauren Henry

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Response from Bernie Carey, Belfast Health and Social Care Trust 8 months ago
We are preparing to make a change
Bernie Carey
Belfast Health and Social Care Trust
Submitted on 03/02/2021 at 12:04
Published on Care Opinion at 13:42


Hello. My name is Bernie Carey and I’m the service manager for the respiratory ward in the Mater.

I want to thank you for taking the time to tell us about your experience.

It must have been a scary and unsettling time for you, and I hope that you felt that the staff were able to reassure you and make you feel as comfortable as you could be.

It’s lovely to hear such positive words about our team, who, in this challenging time, use the kind words as a moral boost. I will make sure that they are all aware of how supported you felt by them.

I will look into the temperature of the ward at night, and work to provide extra blankets for patients who need them.

I hope you continue to get stronger and that your recovery goes well and I want to send the best wishes for your ongoing health.

Many thanks again.

Bernie.

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Response from Bernie Carey, Belfast Health and Social Care Trust 6 months ago
We have made a change
Bernie Carey
Belfast Health and Social Care Trust
Submitted on 30/03/2021 at 09:59
Published on Care Opinion at 11:29


Hello Its Bernie again I wanted to write to inform you of the change we have now included in our nightly safety huddle.

Once again thank you for your feedback on your stay with us in ward B and as a result of this staff are now more aware of the daily surrounding temperature for our patients and every night following handover a staff member will ask all patients if they are warm enough and would an extra blanket or two be required.

Sleep is vital for a speedy recovery and for keeping spirits up while in hospital and being snug and warm is a key factor in enabling a good nights sleep. The ward temperature is checked weekly and adjusted accordingly. Thank you so much for bringing this to our attention.

I sincerely hope you are continuing your journey to good heath and getting stronger every day. It will take time so be Patient with yourself. Take care always.

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