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Quick, friendly and efficient

Posted By Tanith41

"Quick, friendly and efficient"

About: University Hospital Monklands / Day Surgery

(as the patient),

Had an endoscopy and colonoscopy yesterday.

The reception was friendly and efficient. Then through to the unit for preparation which was quickly and efficiently completed.Felt relaxed and comfortable 

Don't remember much about both procedures.Then back to recovery where coffee and sandwich were much appreciated. All in all not an unpleasant experience .Really appreciated visit from my consultant Dr Robertson 

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 4 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 02/02/2021 at 13:46
Published on Care Opinion at 13:46

picture of Jean MacDonald

Good afternoon Tanith41

Thank you for taking the time to provide such glowing feedback about the service your received at University Hospital Monklands (Day Surgery Unit).

The staff will be delighted to hear how well supported you felt.

I will also ensure your feedback is shared with all staff and Dr Robertson.

Best wishes

Jean

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