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Care Opinion

Consultant Appointment

Posted By Care21

"Consultant Appointment"

About: Royal Belfast Hospital for Sick children / Paediatric Cardiac Investigations The Ulster Hospital / Paediatric Outpatients

(as a service user),

I am the parent of a 9yr old child with complex medical needs.

Since my last appointment January2019, my follow up appointment has been moved forward 4 times, by six months each time?  This means my child has not has been seen for almost two years. I have spoken to the consultant once in this period of time. 
The most recent appointment early in January 2021 was yet again cancelled and I was offered a telephone call back when I relied concerns with his health and the need to be seen, with ward staff in a local hospital. I have not received this. 

One secretary I spoke to was very helpful, telling me his consultant had been off sick and he was on the list to be called. When I asked who was taking over the cases, they did not know.

I realise with COVID that things can be very difficult.

My child is under the care of many departments, and I have to say that Cardiology in the RBHSC is exceptional  and he is seen very regularly there, for which we are most grateful.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 28/01/2021 at 13:49
Published on Care Opinion at 16:04

picture of Conor Campbell

Dear Care21

Thank you for telling us of your experience with regard to your son's care. I am sorry to hear that having your appointments kept has been an ongoing difficulty.

If you wish to do so, in order to support looking into what has happened and taking next steps, please call me on 07715801634 or email conor.campbell@setrust.hscni.net to provide detail that will help us look at your son's care at South Eastern HSC Trust.

Or if you wish to advise as to which South Eastern HSC Trust services the appointment difficulties relate to, I can consult colleagues to look at the issues and consider effective change options.

Once again, I am sorry to hear that you are encountering difficulties in access to appointments regarding your son's care.

Best wishes

Conor

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Response from Karen Orr, Interim Lead Nurse, Woman & Acute Child Health, South Eastern Health & Social Care Trust 3 years ago
Karen Orr
Interim Lead Nurse, Woman & Acute Child Health,
South Eastern Health & Social Care Trust

Submitted on 01/02/2021 at 17:56
Published on Care Opinion on 02/02/2021 at 10:36

Dear Care21

I am so sorry to hear about your experience regarding appointments being cancelled. As Paediatric Outpatient Manager I will investigate further and will be in touch very shortly with a suitable arrangement to see your child. In the meantime if you are concerned about any aspect of your child's health please contact your GP.

Kind regards

Karen

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Response from Sinead Duffin, Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH, Belfast HSC Trust 3 years ago
Sinead Duffin
Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH,
Belfast HSC Trust

Submitted on 03/02/2021 at 12:05
Published on Care Opinion at 13:44

Dear Care21,

I’m sorry to hear that your child’s appointments have been delayed and hope that Conor and Karen have been able to assist you.

I can imagine it would be stressful to not know when your child will be seen. If I can help with your situation at all, please do feel free to get in touch with me at Sinead.Duffin@belfasttrust.hscni.net.

I want to thank you for your kind words about the Cardiology team at RBHSC, I know that they will be boosted to hear that you find their care exceptional, and I will pass on your gratitude to the team.

I hope that you and your child are well and send you best wishes on your journey forward.

Sinead

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Update posted by Care21 (a service user)

I would like to thank everyone who responded to this opinion.

The matter has been very successfully sorted.

Thank you again to all concerned.

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 03/03/2021 at 11:13
Published on Care Opinion at 11:13

picture of Conor Campbell

Dear Care21

I am delighted that the response to your experience story has been so positive.

Thank you for telling your story and giving us the opportunity to connect well in order to put in place an effective active response.

Best wishes to you and your son

Stay safe

Conor

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