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"Care and Treatment of my Dad"

About: Dumfries & Galloway Royal Infirmary / Combined Assessment Unit Scottish Ambulance Service

(as a carer),

My Dad, who is 82, and lives in supported housing had a fall in his home last week and unfortunately could not alert anyone, my sister found him conscious but quite confused around 5pm after being alerted by a neighbour. An ambulance was called for and we were fortunate to have Darren and Craig from the Dumfries station attend to my Dad.  They were thorough in their examinations and included Dad, my sister and I in their decisions regarding Dad's care.  Without their kindness and compassion we would have been more worried than ever when we made the decision that Dad needed to go to hospital to be checked. 

Due to Covid we were unable to go with Dad to hospital but felt reassured when following examinations I was phoned by Dr Gibson who after taking a history from myself regarding Dad's medical conditions explained Dad was being admitted to the Combined Assessment Unit for tests and observation.  We were reassured he was in safe hands.

The next morning I telephoned CAU to ascertain how Dad was and spoke with Claire who was looking after Dad.  Just taking the time to explain things and being able to add the personal touch made a big difference and I really appreciated this. The Dad that gone to the hospital was very confused and so unlike him and just to hear that he was sitting up having breakfast was like music to my ears.  Claire was able to say that following assessments Dad may get home after he was seen by the doctor.  

Dad was also seen by a physio, who I think was called Erin but forgive me if I'm wrong, who suggested a package of care for my Dad, which we had been thinking about for a wee while, so my sister and I discussed this between us and agreed to it being considered following us having a discussion with Dad.  It was important for my sister and I  to be able to continue to visit Dad and care for him too.

Very quickly the ball started rolling and I was contacted by Scott one of the hospital based Social Workers, who discussed Dads needs with us and felt that Dad likely met the criteria for a care package, which was a relief, and  that this could be done on a part time basis to enable us to still care for Dad too!

When we got the call to say Dad was being discharged that day it was a huge relief, however, we still didn't know if he was in a confused state or not! My sister collected him from CAU and brought him home. We were delighted to have him back, he was shattered but seemed less confused which was fantastic!  After everyone was gone we sat and had a hot chocolate and put the world to rights, something that I didn't think we'd ever be able to do again.

I'm pleased to say Dad is now back to our 'normal' Dad and seems to have no lasting effects from his fall and period of unconsciousness, without the care he received from Darren, Craig, Dr Gibson, Claire, Erin and Scott and all the others who helped him, and us, the future might not be looking so good, so I want to thank each and every one of you for your care and kindness.  We have a fantastic health and social care system in this region which we should all be so grateful for!

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 10 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 29/01/2021 at 17:41
Published on Care Opinion at 17:41

picture of Alan Martin

Dear AliW

Thank you for taking the time to share your feedback on CareOpinion. I am so sorry to read that your father required the use of our services and transport to hospital. This must have been a terrifying ordeal for him and yourself.

I am however really pleased to read about the care that your father received from those who looked after him, in particular of course, our crew.

If you would like, I can pass on your comments to the staff involved. We would be more than happy to do this. You can do this by completing our feedback form here and someone will be in contact. If you do choose to complete this online form, it would also be really helpful if you could make reference to your CareOpinion username so that if someone other than me receives it, they can easily link it to your story.

I would like to wish you, and your father, all the very best and thanks again!

Kind Regards


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Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway 10 months ago
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 30/01/2021 at 23:02
Published on Care Opinion at 23:02

Dear AliW,

I am so sorry to hear that your dad was poorly and I am delighted to hear that he is now keeping better. Thank you so much for taking the time to share your family's experience of when your dad in our hospital. It must be very scary to see a loved one being taken away in an ambulance while being unable to go with them, but I am delighted to hear that all of the wonderful staff from the ambulance crew to the doctors, nurses and physio in the combined Assessment Unit, DGRI made you feel reassured that your dad was in good hands.

It is lovely to hear that you and your sister were able to work with our Social Work team and create a package of care to suit your dad's needs, and I hope that it is working out well for you all.

I will be delighted to pass your lovely feedback on to the wonderful CAU team, and our social work colleagues who I know work hard every day to provide the best possible care for each and every on of their patients. Your lovely words will definitely lift the team's spirits in these most difficult of times.

Thank you again for taking the time to share your kind words, and I wish your dad continued good health.

Kind regards


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