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"The staff went above and beyond"

About: Dumfries & Galloway Royal Infirmary / Cardiology Dumfries & Galloway Royal Infirmary / Combined Assessment Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Suffered extremely rapid heart rate, and taken by ambulance to CAU at Dumfries and Galloway Infirmary, blues and sirens for the sixty mile journey. On arrival was made to feel at ease and comfortable whilst the medical staff made their assessment. A drug route was tried but without success and it was decided to contact the cardiac team to do a stop start proceedure on my heart which was completely successful. All the staff in the unit went above and beyond to help me and reassure me. In the middle of the covid pandemic they were there for me. I stayed approximately 36hrs and would particularly like to thank Siobhan my nurse during my stay.

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway 10 months ago
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 27/01/2021 at 11:41
Published on Care Opinion at 11:41


Dear Mohawk Pete,

Thank you for taking the time to share your experience with us on Care Opinion. I am delighted that you are now well and fit to tell the tale!

From the details that you provided, it sounds as if it was a frightening time, however I am delighted to hear that you found your care to be so reassuring. I will pass your lovely comments onto the relevant teams here at Dumfries & Galloway Royal Infirmary, and I have no doubt that they will delighted to hear that you had such a positive journey, which is something that they work hard each day to provide for all of the patients in their care. I know that the team's spirits will be lifted by you taking the time to share your experience of being cared for by this dedicated team of people. I will ensure that your particular thanks are also passed on.

Thank you again for taking the time to tell us of your really great experience and I wish you continued good health.

Kind regards

Alexis

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 10 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 29/01/2021 at 17:37
Published on Care Opinion at 17:37


picture of Alan Martin

Dear Mohawk Pete

Thank you for taking the time to share your feedback with us on Care Opinion.

I would like to say that I am so sorry to read that you had reason to use our Services. I do hope that you are feeling better and on the road to a full recovery.

However, I am really pleased to read about the experience you received from all the staff involved. 60 miles under blue lights and sirens is a fair treck and I bet you were glad to be out when it was all over. I am also pleased to read that your cardioversion was succesfull.

I would like to wish you all the very best for 2021 and thanks again!

Kind Regards

Alan

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