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"Colonoscopy procedure"

About: Victoria Hospital / Gastroenterology

(as a service user),

I needed to have a colonoscopy done, in the Victoria hospital Kirkcaldy Fife.

Right from the get go I was made to feel at ease. I was not frightened of the procedure as such, but a bit apprehensive. There really was no need. From the nurse who did my checklist, who chatted away, (we put the world to rights, she also had gorgeous horses) to the staff I recognised from childhood, (we had a walk down memory lane) even staff just passing the door who said hello. Everyone was so pleasant and not contrived at all. Genuinely nice people. The procedure itself, carried out by CNS Michelle and Dr. Jafferbhoy along with S/N Cusick was not at all painful. They explained in detail exactly what they were looking at and why. I felt totally comfortable and at ease during the examination. Back in recovery the nurses there were a pleasure, chatting, having a laugh, but still doing their job. The toast was as good as a steak after eating nothing for more than 24 hours, thank you. Before I left I was given my report, what the examination had found was explained to me. What the follow up will entail also explained. Definitely not a bad experience at all. I would just like to say thank you all very much. You're a great bunch. Keep up the good work.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 3 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 28/01/2021 at 08:02
Published on Care Opinion at 08:02


picture of Gillian Ogden

Dear Weelinda

Thanks so much for taking the time to post your feedback on Care Opinion.

It's understandable that you were apprehensive about coming in for your colonoscopy, it's daunting coming to the hospital for a procedure.

It sounds like the staff did their very best to put you at ease and keep you informed throughout your stay with us. It was lovely to read that your experience was a positive one.

I will pass on your post to Dr Jafferbhoy, Michelle, Michelle and the rest of the team. I am sure your lovely comments will brighten their day.

I hope that you have recovered well.

Take care and best wishes.

Gill

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