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"Amazing staff and care"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Medical Assessment Unit Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My father was admitted to Causeway Hospital, Coleraine with Covid-19 last Sunday. Due to the excellent expertise and sincere care of all staff, from the Paramedic team, to the Emergency Department, to the Medical Assessment ward, my father made a remarkable recovery and is now back home. A huge “thank you” from all the family for your kindness and care. We are sincerely grateful.

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Responses

Response from Rachel Deane, Equality & PPI Officer, Equality, PPI & Patient Experience, Northern Ireland Ambulance Service 4 months ago
Rachel Deane
Equality & PPI Officer, Equality, PPI & Patient Experience,
Northern Ireland Ambulance Service

Involve you in decisions about your care

Submitted on 26/01/2021 at 11:01
Published on Care Opinion at 11:01


picture of Rachel Deane

Dear TM123

My name is Rachel and I am the Care Opinion facilitator for the Northern Ireland Ambulance Service. Thank you for taking the time to tell us your story.

I am delighted to hear that your father is recovering well and is back home. Your words of thanks are greatly appreciated.

I hope you and your family stay safe and well

Rachel

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Response from Mark Cox, Assistant Clinical Services Manager, Causeway & Dermatology, Northern Health and Social Care Trust 4 months ago
Mark Cox
Assistant Clinical Services Manager, Causeway & Dermatology,
Northern Health and Social Care Trust
Submitted on 26/01/2021 at 11:14
Published on Care Opinion at 11:14


Thank you so much for this feedback which will mean so much to all the staff involved in your fathers care. It really is a team effort despite all the challenges the NHS is facing at present. I am amazed at how they continue to provide such excellent care. Positive feedback such as this is so encouraging for them. I hope your father continues to improve in his home environment

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Response from Natalie McLaughlin, Assistant Clinical Services Manager - Emergency Medicine, Minor Injuries Unit, Northern Health and Social Care Trust 4 months ago
Natalie McLaughlin
Assistant Clinical Services Manager - Emergency Medicine, Minor Injuries Unit,
Northern Health and Social Care Trust
Submitted on 26/01/2021 at 11:33
Published on Care Opinion at 11:33


To TM123

Thank you so much for this lovely feedback. It is wonderful to hear that your father has made a remarkable recovery after his attendance to Causeway Hospital. Staff are facing many challenges at present, and to receive such a positive compliment is really uplifting for staff. I will ensure this is shared with the team. Take care and I wish you well.

Kind Regards

Natalie McLaughlin

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