"Told to leave by the receptionist"
About: General practices in Greater Glasgow & Clyde General practices in Greater Glasgow & Clyde
Posted by Busdriver101 (as ),
After trying to speak to a receptionist on the telephone for over half an hour I eventually went to my practice for a letter for the pharmacy to get a rescue pack to treat my wife infected exacerbation for COPD. I was greeted by a very rude receptionist who shouted get out I tried to explain what I needed. The receptionist continued to talk over me and repeated get out can you not read, we are in a pandemic!
This is no way to speak to anyone, they didn't know even know what my issue was. They clearly state they do don't tolerate abuse, are they allowed to verbally abuse their patients? Yes, I am fully aware we in a pandemic and yes I can read. All I ask is please be a bit more kinder as we are all trying to get through life during these unprecedented times.