"Hospital appointment"

I was asked on both my pre-appointment phone call and letter to arrive NO MORE than 5 minutes prior to my appointment, assumably to reduce the amount of people waiting together to be seen and to limit people's time spent at a hospital during the pandemic. I arrived at the time of my appointment, to be greeted and directed by absolutely nobody. Once sat down I witnessed others arrive and be greeted, point out their appointment was 25+ minutes away, and be sat down along with everyone else. Both myself and at least 2 other patients were asked 3-5 times to repeat our name.

I was advised over the phone and by letter/leaflet that it would be a very quick procedure, 5 minutes in fact, and I'd be in and out in 20 minutes. My appointment was at 9:40am. I was called through for the procedure at 10:30am. I was already anxious about going to the hospital and about having the procedure so being made to sit in a waiting room thinking about nothing but the procedure for 50 minutes with 7 other people in the near vicinity did nothing but worsen my anxiety.

My letter/leaflet said not to worry about arriving with a full bladder as this wouldn't be needed and actually wasn't preferable for the procedure yet one of the first things I was asked to do was provide a urine sample. 

To top it all off the consultant told me (right before conducting the procedure) that it wasn't really necessary and shouldn't have been arranged given my relevant medical history leading up to it but that we'd continue if I wanted to. Considering I’d had a Covid test, isolated for 3 days, taken half a day off work, lost sleep worrying about the procedure and spent the last hour feeling sick waiting for it, I didn’t really feel there was a decision to be made here. What this did mean was that I felt backed into a corner of going through with quite an intrusive procedure that could very well lead to infection when it apparently wasn’t really necessary. 

All in all a shocking experience and I can only hope now that I get no illness or infections as a result of having a procedure I apparently didn't require.