"I have never experienced anything like this before"
About: South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust Emergency ambulance Lewes BN7 2XW William Harvey Hospital (Ashford) / Accident and emergency William Harvey Hospital (Ashford) Accident and emergency Ashford TN24 0LZ
Posted by Beige (as ),
I have had to go to William Harvey A&E 3 times within the last few days, due to covid complications. It was not my decision to go - I was taken twice by emergency ambulance and the other time, when no ambulances were available, by car. I found the ambulance crews absolutely brilliant, extremely knowledgeable and professional, kind & compassionate. I couldn't rate them highly enough - but what really saddened me was that once I arrived at A&E and were handed over, all the brilliant work the crew had done in getting me there, and taking down every detail, was undone in a moment. The A&E staff didn't want to know. I find it really upsetting to think of all that work going to waste :-(( And this is at a point when the NHS can't afford to waste resources more than ever (very depressing).
I then got called into a room where I was assessed only by "tell us what's been going on", when I was in no fit state to tell yet another 'story'. I appreciate you've got to be fairly tough to work in A&E, but to be shouted at by a doctor because you 'shouldn't be here' (it was 999 who took me there, but never mind), & belittled for having medical conditions they hadn't heard of, spoken to like an idiot (by another doctor) because I had to use a wheelchair, left in the waiting room all night, not knowing what was going on, no food or drink, no one checking on me, no kind words, no compassion, makes me feel completely worthless (They did not seem to want me there, and got rid of me as soon as they could - that is why I had to keep going back).
They weren't even busy - some were chatting away to other patients about any old topic - I just couldn't take it in. In 25 years of long term health issues, and used to being misunderstood, I have never experienced anything like it before, and I'm left traumatised. I hope I never have to go near the place again. Sadly, I have often been disappointed, but never before on such a scale as this - they were all in it together, and were left to behave as they wanted to behave. Grown adults - I seriously began to wonder if they were clowns dressed as doctors.