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"Reduced movements scan"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

I was in the hospital late last night due to not feeling my baby move for almost 24 hours. I was monitored and asked to come in for a scan the following day.

When waiting to go into the appointment the midwife asked me to put my mask over my nose. I was puzzled as the mask was fully over my mouth and nose as otherwise it’s pointless to have a mask on. She confirmed she meant she wanted me to push the nose band against my nose the plastic section - this was embarrassing as it was in front of a room full of people and I still don’t really understand her request because it was a disposable mask put on exactly how it should be.

When in the scan she was extremely sharp and when my husband was writing down the babies weight and all the information she told us (as often we forget after the scan and regret not noting it down). 

when the midwife gave my husband a card time and condescending told us it wasn’t allowed as if we should have known (no where does it say this and I’ve checked with another midwife who said it doesn’t interfere). She was really rude to him and told him he’d interfere with the ultrasound machine and made him feel like a bit of an idiot. It was more that she made him felt as if he was disinterested in what was going on when in actual fact he was writing down weight and measurements while the screen was turned away as we didn’t want to know the sex of the baby.

It was extremely condescending and made him feel as though she thought he was disinterested and sitting on his phone!

He’d showed her he had notes open and was writing things down. My husband is extremely excited about his first baby and wanted to note things down in between the scan. I just felt given I am in my third trimester, feeling extremely anxious and was in because of 2 episodes of reduced movements that she could have been a bit more welcoming.

Pregnancy has been extremely lonely during Covid with barely any appointments etc and I just feel like you already are feeling anxious and staff attitudes don’t help with this. I understand everyone is under pressure with Covid (we both work also so fully appreciate this). However, it’s not hard to be kind to people and remember that this is a huge experience for them.

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 3 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 22/01/2021 at 09:55
Published on Care Opinion at 09:55


picture of Jean MacDonald

Good morning AK31

Firstly, I would like to thank you for taking the time to provide feedback on your experience while attending wards 21 - 24, Maternity Services at University Hospital Wishaw.

I am sorry to hear that your experience was not positive, not the standard of care and treatment our staff strive so hard to offer.

It would be helpful if you could contact my colleagues in Patient Affairs (01698 366558) so that we can understand the issues in more detail and to enable your feedback is shared with staff for reflection and review practices to avoid this happening in the future.

I would like to wish you all the best for the future.

Best wishes

Jean

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