"Telephone consultation"

I had a telephone consultation with the haematology department today and they asked me to give feedback. I would like to say that the appointment was like normal and was very well conducted. I have no complaints in the current circumstances. I am quite satisfied and was given time to ask questions if I needed to. The appointment covered everything needed but it is different from a face-to-face appointment, not quite as personal, though I have had several of these consultations over the past year and am satisfied with the service received.

My only concern is that I would like the consultant to speak a little more clearly, slowly and to introduce themselves at the beginning of the call, I sometimes am unable to catch the name as they speak their name and title so quickly, I miss the name. However, it is an extremely well run department and this is no criticism whatsoever.

I would like to add that while the telephone consultation went well, I would not like to see this become the normal and do prefer the old appointment system.