Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

All the changes at wisbech

Posted By Sober24

"All the changes at wisbech"

About: Change Grow Live Cambridgeshire / Wisbech

(as a service user),

Cgl Wisbech last year was the best place I have ever been for help, the groups were awesome very helpful and the support was great was literally like a family of people in recovery and helping those trying to make that jump.

Then something changed just before covid hit town. The groups changed I felt judged and unsupported it became a free for all and our family was no longer there as people stopped coming to the groups. Then came covid. And all of a sudden staff got switched and changed which was hard for me to take as my amazing worker had been with me for years and I needed their support but they were moved. I hate change especially when it's something so important then I started getting phone calls from someone else who I feel is not qualified. Yes they have been through the process but in honesty I think I'm longer sober than they are. I feel like AA is being rammed down my throat every chance they get.

I was previously going to AA meetings and this staff member was also. I just think its a conflict of interest and also because it works for one person doesn't mean it works for us all, if I wanted to go to AA I would. I no longer feel supported I feel like I've been put with someone who doesn't have a clue about my situation, doesn't understand and thinks they are doing better than me.

I don't know what's going on but I do know it seems that lots of good people have been lost. Having someone who has been through what you have is great but I feel talked down to.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Pescud, Service manager, Cambridgeshire, Change, Grow, Live 4 years ago
Paul Pescud
Service manager, Cambridgeshire,
Change, Grow, Live

Submitted on 20/01/2021 at 16:50
Published on Care Opinion at 16:50

picture of Paul Pescud

Hi Sober24

Firstly, thank you so much for taking the time to write such important feedback. It really is so important that we hear your views. I want to acknowledge that it seems that you have come so far in treatment. You mention having the same worker for years and that you are sober, so a huge well done. I wonder if you have been in touch with our Recovery Service which is there to support people just like yourself who are no longer drinking or using and wanting additional support.

You talked about the groups we offer and we know that is what we have been trying to develop over a long period and we have lots on offer both face to face and online now. We have structured and unstructured groups closed and open ones.

I am really sorry that you felt judged and unsupported. we would never want anyone to feel that way. The groups are available for all of our clients and naturally there is quite a turnover of people coming in to these groups as time goes by and as you say you have been around a while so would have seen this.

In terms of your worker changing I do understand this can be a concern. Unfortunately people move on and either leave the organisation or go into a different role. What I can say is that we have a workforce that really des care and really does want the best for all service users. They are all individuals and naturally will work slightly differently. Some of our staff have lived experience and some don't, but all of them are committed to supporting service users in whatever challenges they face.

I hope this helps a little. I would really welcome some direct discussion and happy to talk this through with you along with the Wisbech Team Leader if you feel this would help. If so please contact me at Paul.Pescud@cgl.org.uk.

Thanks

Paul Pescud

Service Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k