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"Mum's GP"

About: General practices in Greater Glasgow & Clyde

(as a service user),

Mum moved to sheltered housing during the pandemic to be nearer to us. I have had a lot of contact with the Auchinairn GP practice to register , get her meds delivered and enquire about her flu vaccination. Everyone is always helpful and friendly no matter how often I phone.

The other week mum had a fall and wasn't discovered till the next morning. Initially we thought she may have had a TIA and the surgery recommended calling an ambulance, Unfortunately ambulance services were very stretched that day and after 4 hours and another triage we were advised to put mum to bed and call the GP next morning.

When I spoke to Dr White he was so reassuring and really actively listended to us. Over the next few days he called back and spoke to mum and my sister and my BIL. We all wish he was our GP.

I am sure Dr White and his colleagues are busier than ever and I would just like to say thanks to him for his understanding and kindness.

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde last month
Nicole McInally
Patient Experience and Public Involvement Project Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde
Submitted on 20/01/2021 at 08:27
Published on Care Opinion at 08:27


picture of Nicole McInally

Dear Sandwich Generation

Thank you for your post on Care Opinion regarding the Auchinairn GP Practice.

I am sorry to hear about your Mum’s fall and I hope she is recovering well. I am pleased to hear that Dr White was reassuring and listened to you and your family during a very worrying time. I will forward your post to Dr White and his team and I am certain that they will be very grateful for your feedback.

Please pass on my best wishes to your Mum.

Kind Regards

Nicole

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