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"Fracture clinic and X-ray dept"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Trauma & orthopaedics

(as a service user),

As an outpatient at the above clinic, I have made 3 visits over the last 2 weeks.

Each time I have found the staff to be polite, courteous and cheerful...which cannot be easy, especially in these trying times. Even on yesterday, when I was the last patient to be seen, during a very busy clinic.....yes, lots of us have slipped on the ice !!

The consultant Ms. Short, was very good in taking time to answer my questions fully and explain options and possible outcomes.  

Great customer care and very much appreciated !

Thank you all for your help and well done NHS.

Responses

Response from Laura Harvey, Quality Improvement Lead - Person Centred, Customer and Staff Care, Nursing Directorate, NHS Ayrshire and Arran 2 weeks ago
Laura Harvey
Quality Improvement Lead - Person Centred, Customer and Staff Care, Nursing Directorate,
NHS Ayrshire and Arran
Submitted on 12/02/2021 at 18:10
Published on Care Opinion at 18:10


picture of Laura Harvey

Dear Icy dicey

Thank you for your lovely post. I am delighted to hear of the good service you have received as I know all staff work hard to provide the best of care to all their patients

I hope you are making a good recovery.

Best Wishes

Laura

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