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Lymphoedema Clinic, Moseley Hall Hospital, Birmingham

Posted By PollyRB

"Lymphoedema Clinic, Moseley Hall Hospital, Birmingham"

About: Moseley Hall Hospital

(as the patient),

I saw a wonderful nurse yesterday, Jane, who really listened to everything I had to say, who said how well I was looking after myself, who noticed how hard it is for me sometimes, who understood my frustration about not being able to use the local Council gym because they require a letter from my Dr to say I'm fit to exercise but the Dr has refused to write this letter for me (on advice from their trade organisation), who showed my husband how to help me put on my hosiery when I need help, who encouraged me to look into getting a rebounder (including demonstrating how to use one) - it's experimental work but she knows about it through her professional development work - who made me feel good about myself, and who said I could contact her again if I had any problems.

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Responses

Response from Birmingham Community Healthcare NHS Trust 12 years ago
Birmingham Community Healthcare NHS Trust

Submitted on 21/12/2012 at 11:20
Published on Care Opinion at 11:39

Thank you very much for your feedback, which is much appreciated. The views of our patients and service users are invaluable in informing our efforts to continually evaluate the work we do and, where necessary, make improvements based on those opinions.

Your comments have been forwarded to the lymphoedema team at Moseley Hall and to the managers of that service.

Birmingham Community Healthcare aims to provide high quality care that is responsive to the particular needs of each individual, so it is very pleasing to receive feedback which demonstrates success in achieving that overriding objective.

As part of our journey to becoming an NHS Foundation Trust, we are recruiting public members, whose views will inform the way we deliver services that meet the healthcare needs of all the communities we serve. To become a member of Birmingham Community Healthcare NHS Trust, visit www.bhamcommunity.nhs.uk/membership.

Kind Regards

Update posted by PollyRB (the patient)

I'm a bit disappointed with the above response which reads like a corporate comms team, not the people who really helped me.

It would be great to have a response directly from them to know that they got my compliments.

Response from Birmingham Community Healthcare NHS Trust 12 years ago
Birmingham Community Healthcare NHS Trust

Submitted on 04/01/2013 at 09:56
Published on Care Opinion at 11:37

The lymphoedema team has recently been passed your pleasing comments about our service.

I would like to thank you for the lovely comments you made about the service you received on your recent visit to the lymphoedema clinic at Moseley Hall Hospital.

We, as a team work very hard to try to understand and provide a holistic support to patients and realise how difficult lifestyle changes can be to manage. So thank you very much for acknowledging our professionalism in caring for you.

Kind Regards,

The Lymphoedema Team

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