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"It never really felt like we clicked"

About: Six Degrees IAPT

(as a service user),

Over the first few sessions it never really felt like we clicked, it felt like the counsellor didn't want to be in the sessions. I felt like I was constantly being judged, with them having decided what the problem was and leading all questions towards that while disregarding my answers if they didn't match up with their thinking.

In my last session (having now changed counsellors) we made what could have been a breakthrough, leading me to really re-think a situation and question why I returned to a particular behaviour, however, within a matter of seconds they said the session was over and hung up the phone. This left me reeling, fundamentally questioning who I am and why I do something for over a week, causing me to be incredibly anxious and closed off. Upon speaking to my doctors they've explained that this should never have happened and can be quite dangerous and as such I do not recommend this service.

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Responses

Response from Jodie Read, Operational Manager, IAPT Service (Step 2), Six Degrees Social Enterprise 3 years ago
Jodie Read
Operational Manager, IAPT Service (Step 2),
Six Degrees Social Enterprise
Submitted on 15/01/2021 at 18:03
Published on Care Opinion at 18:03


Good afternoon ELVA, thank you for providing feedback on our service.

Our sessions are based on CBT principles which include being goal-focused and time-bound, however I am sorry to hear that you did not have a positive experience with us.

Please can I ask that you call the service on 0161 983 0900 so that we can look into this for you.

Jodie

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