"Emergency admission with kidney stones"
About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary Emergency Medicine AB25 2ZN Aberdeen Royal Infirmary / Urology (Bladder and Urinary problems) Aberdeen Royal Infirmary Urology (Bladder and Urinary problems) AB25 2ZN Scottish Ambulance Service Scottish Ambulance Service EH12 9EB
Posted by Giz72 (as ),
Well I never thought I would ever have reason to be angry at the behaviour, attitude and lack of basic care from staff at ARI. During 2020 I have received nothing but excellent care and communication.
Today I collapsed at work in severe pain from kidney stones. They phoned for an ambulance, from the point it arrived, to entering and being treated in A&E I had the best of care.
Where it went wrong was when I was moved to ward 209. From this point on I was left to sit on a seat in a ward, communication was none existent and where it did occur it was unclear. I had to on 3 occasions to leave the ward to ask for water before receiving any at 6.30pm. Bear in mind I had not had a drink or anything to eat since 6am. They had the cheek to ask for a urine sample? I had to ask for pain relief, I was made to feel that these basic requests were irritating to the staff. Then to be discharged late evening with no prior warning that I was being discharged despite asking, I had to then find someone to pick me up and sit for over an hour in a cold foyer waiting for them. I live in a rural area. At least I managed to get a sandwich from the shop while I was waiting and something to drink.
I understand our NHS is under pressure but these staff are not part of the COVID teams. To not provide even the basics in terms of care and support is disgusting practice. There is no excuse