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Disgusting poor care

Story from nhs.uk

"Disgusting poor care"

About: Royal Oldham Hospital

I have just struggled to walk into A&E. all the nurses just kept walking past me. No help offered. The triage did not even loo at me. She typed her computer. No eye contact and did not even look at my injury. I was in extreme pain. No comapassion. Rude staff. I do not like Oldham and I prefer the care of staff at Rochdale and Fairfield where they live their job and it shows. I hope I never get treated here again

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Responses

Response from Royal Oldham Hospital 3 years ago
Royal Oldham Hospital

Submitted on 08/01/2021 at 09:23
Published on nhs.uk at 16:56

Thank you for your feedback

The organisation apologises for how you felt when you visited Royal Oldham. We strive to achieve the best possible experience and apologise that we didn’t achieve it on this occasion for you. Your comments have been passed to the A&E Manager who will filter this down next week in their team meeting.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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