"I am upset for the way you treated me"
About: George Eliot Hospital - Acute Services / Accident and emergency George Eliot Hospital - Acute Services Accident and emergency Nuneaton CV10 7DJ
Posted by Nhscx96 (as ),
I attended the walk in centre after being booked an appointment via 111. I had severe abdominal pain. The OOH practitioner told me they were a qualified doctor. This turned out to not be true. I wouldn't have minded what professional they belonged to however they informed me they were a doctor without prompt.
They assessed me and asked me to sit outside in my car. I waited a long time in severe pain and the practitioner telephoned me to say that I could go home and they would arrange for an ultrasound scan at some point I would receive a letter in the post. Obviously unhappy with this due to extreme pain I went into the A&E. I have a complex history and by this point was vomiting.
The receptionist was rude on arrival as I had been sick before getting to the desk. She scorned me like a naughty child. I waited quietly in an empty room to be seen.
I was seen initially by a young doctor. He was kind and sympathetic, took bloods and arranged an xray. I recently had treatment for a condition and I was concerned about a very serious side effect. I waited for hours in a room without pain relief. I cried the entire time and I have never been in so much pain. The xray was done incorrectly so I went for another. Another doctor came to see me, he prescribed antibiotics, iv fluids and pain relief. He assured me that I wouldn't go home in pain.
I heard the nurses arguing with this doctor and tell him they thought I was faking my pain. The Dr disagreed but ultimately the nurse told him I would be discharged.
At 2am a nurse told me to leave. I had been dropped off at the hospital and my husband sent home. I was still in excruciating pain. Embarrassed by the ordeal I went home.
In the night I became so unwell I lost consciousness. I was taken to another hospital and received quality care for a very serious condition. Your hospital A&E almost cost me my life.
I'm not upset that you missed the clinical problem, I am upset for the way you treated me. I only asked to be treated kindly and for you to help resolve my pain. Instead I was mocked and belittled. Your senior nurse spoke to me like I wasn't human and this concerns me. I have written to the department but didn't receive a reply.