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"NHS scotland test and protect"

About: General practices in Forth Valley

(as a service user),

NHS Scotland test and protect have recorded me as asymptomatic despite me listing symptoms and having a bad cough. 

They wouldn't accept that my symptoms started several days earlier 

They have informed my GP that I should be isolating for 10 days after my test. 

In addition I have stitches following surgery which have been in place for more than 3 weeks 

This doesn't seem sensible but because NHS test and Protect have decided my isolation started 6 days after my symptoms I cannot enter a hospital or GP surgery for removal of stitches. 

I contacted test and protect today as I never received text or email telling me when to isolate to, but found out from gp receptionist today. 

Test and Protect said someone will contact me.

At the moment I only know what GP receptionist told me so no idea how long to isolate or when I can get stitches removed. 

I am hoping hospital will phone tomorrow re stitches. 

I understand covid takes priority but don't believe no one can check my wound or remove stitches safely.  By the time I get to the end of isolation suggested by GP receptionist stitches will be in place for 4 weeks 

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Responses

Response from NHS Forth Valley 3 years ago
Submitted on 14/01/2021 at 10:56
Published on Care Opinion at 10:56


Dear Scottiedogz

Thank you for bringing your concerns of your recent experience to our attention. It is disappointing to hear of difficulties you have had, I would welcome the opportunity to review your situation. To help me look further into your experience can I please ask you to get in touch by contacting Pauline Donnelly, you can either email her, pauline.donnelly@nhs.scot or you can give her a call on 01324 566523.

I hope since you have posted your story you have managed to get the situation sorted out with your stitches and you are feeling a bit better.

I look forward to hearing from you.

Kindest regards

Mairi Whitfield

NHS Forth Valley

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