"Patient is “stable”"

My mum suffered a stroke and was admitted to Bristol hospital to which they have been nothing but amazing and helpful. Since being transferred to Swindon. I’ve had nothing but constant issues. No one has even bothered to contact me from Swindon informing how she’s settled in and every time I rang (7 times) they were too busy and gave excuses why they couldn’t talk. I appreciate your are busy and I get that but a 1 minute update of how my mums days gone is not hard especially because Covid and visitor rights are banned. When I finally got someone to speak to me they said I needed a password as it wasn’t hospital policy to give information over the phone - this is absolutely ridiculous, I’m her son and next of kin. If someone called me and arranged a password then fine but I’ve had nothing. I’m not sure if my mum needs anything such as wash bags etc as no one can give me any information and I’m filled with worry and stress, this is absolutely disgusting for the me and the family who wants to know her progress. When I eventually get through all I get is that my mum is “stable” how the hell does that help me? I have family and friends wanting a update and all you can provide me with is that they are “stable” you might as well just say the patient is breathing. I want a detailed update about how she is doing such as her speech, walking, feeding and if she needs anything. How can one hospital be amazing and be so helpful and this hospital be an absolute joke and completely helpless. I tried booking a face time call in and was told that Swindon hospital does not do that, I then call again the next day and mention this and was booked in the same day where is the consistency?