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AAU great care, Ward 4 step to hell

Story from nhs.uk

"AAU great care, Ward 4 step to hell"

About: Wexham Park Hospital

My husband of 77 was admitted with covid symptoms 4 days ago to Wexham Park A&E. After a great job done by paramedics and AAU he was on amend. Yesterday he was moved to Ward 4 and this is his accounts what happened last night:

'My blood pressure, after removed my usual medication, shot up to hypertension stage 2. Night staff said it's normal... my IV drip battery went flat and wasn't replaced - it was too much trouble. I've been told there are no doctors rounds over Bank holidays ... one of the patients was left without water and was told it's not a hotel. The heating was switched off after 8 pm and I have only two sheets for cover... I've called out the doctor... Thank heavens the day Staff are in.'

These are extremely disturbing accounts. I was told the doctor will contact me - no one bothers so far.

I'm also with covid symptoms, but staying at home and worrying sick about my husband, not being able to do anything for him.

Does the word 'care' actually means anything? My husband suppose to be looked after to get better, to recover.

I do understand NHS staff is under pressure, but why choose this profession if you not there for patients.

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Responses

Response from Wexham Park Hospital 3 years ago
Wexham Park Hospital

Submitted on 02/02/2021 at 11:46
Published on nhs.uk at 15:16

Dear ADG,

I did ask a staff member to contact you so I do hope this occurred, we certainly do not want to hear these sort of accounts and I am sorry if a staff member refused to get water for anyone that is not right, we do not have a turn off for the heating and we do always have blankets, I am sorry your husband was cold, most of our staff do care and it seems that your husband and yourself had a negative experience and I am sorry for that.

regards

Michelle Youens

Head of Patient Experience

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