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"Skin lesions removed"

About: Outpatients Centre / Dermatology

(as a service user),

I attended the Dermatology Department at Stirling Community Hospital to have two skin lesions surgically removed by David and Lesley. They are a wonderful team - professional, skilled, competent, caring, funny, friendly and kind. I had previously had a lesion removed by them and was delighted I was seeing them again. They greeted me warmly, explained the procedure, made sure I was comfortable  and kept me relaxed. 

The surgeries were carried out most professionally with particular attention to cleanliness, keeping the sites sterile, surgical skill and with full Covid 19 protection - all of this without any fuss but with humour and compassion. They were also able to chat and amuse me to make the procedure and time pass easily.

Without doubt, David and Lesley are the A Team of Dermatology Minor Ops and I was so fortunate to be under their care again. I had total confidence in them to do an excellent job and knew I was in safe hands.

Lesley also gave me samples of various creams to try out to improve my eczema. She kindly gave me advice about their use and how to obtain them by prescription.

I must also acknowledge the parts played by Dr Craig, nurse Brenda Smith and Alanna the receptionist. They all helped me deal with worrying lesions and I thank them sincerely. 

This was the NHS at its best - thank you all!

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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 3 years ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 06/01/2021 at 17:49
Published on Care Opinion at 17:49


Dear Caroil,

Thank you once more for your lovely review. It is great you recognise the contribution of the whole team. We all work to ensure the best possible outcome for each patient, even if the other teams are lower down the alphabet:)

Hopefully everything heals as well this time as on your previous visit ( if you weren't so nice we wouldn't keep bringing you back)

Thanks again

David

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