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Giving me my life back

Posted By AC Falkirk

"Giving me my life back"

About: Forth Valley Royal Hospital / Cardiology Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service

(as the patient),

In December 2019 I had a heart episode. I had this problem for a few months. Forth Valley hospital took care of me from start to finish, from paramedics to cardiology. Due to covid, as myself and many others that were affected, nothing apart from tablets happened. I had my wee op in November at the Golden Jubilee and must admit although it went well I had felt crap for a couple of weeks (I think my body was just adjusting). I have now fully enjoyed Christmas and a couple of hours away from enjoying 2021. I just want to say THANK YOU to all the NHS staff that helped me on my road to recovery. Have a great new year and keep up the good work.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 3 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 11/01/2021 at 15:01
Published on Care Opinion at 15:01

Dear AC Falkirk,

Thank you again for posting on Care Opinion. I know we spoke back November following your surgery at NHS Golden Jubilee and I am very pleased to read that were able to enjoy your Christmas and that you are now on the road to recovery. I wish you well in your onward recovery and hope you and your family keep safe during these uncertain times.

Regards

Paula

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Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley 3 years ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 12/01/2021 at 17:15
Published on Care Opinion at 17:15

picture of Catherine Labinjoh

Dear AC Falkirk

I am so pleased to hear you are doing well and that you had a good Christmas. I hope things continue to go well for you in 2021 and beyond. Thanks for letting us know about your care - I am sorry to hear that you had a delay to your treatment due to Covid-19. That must have been really frustrating. It's good to hear you underwent your minor op and that it went well - it obviously took a bit of time for you to feel back to normal but I am delighted that the recovery came in time for you to enjoy the Festive Season.

Your thanks are very much appreciated and I will pass these on to the team here in Cardiology. Take care.

Best wishes

Catherine

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 29/01/2021 at 17:17
Published on Care Opinion at 17:17

picture of Alan Martin

Dear AC Falkirk

Thank you for taking the time to share your feedback with us on Care Opinion.

Firstly, please let me apologise for the length of time it has taken me to respond to your story, I would normally reply within 48 hours. We have recently gone through a migration of our email addresses and I have not received any notifications so was unaware that yours, and others stories had been published. I am now in the process of working with Care Opinion to ensure that the email addresses of our staff within the Service is amended to ensure notifications are successful.

I would like to say that I am so sorry to read that you had reason to use our Services. I do hope that you continue to feel better and are on the road to a full recovery.

However, I am really pleased to read about the experience you received from our staff and if you would like, I can pass on your comments to the staff involved. We would be more than happy to do this. You can do this by completing our feedback form here and someone will be in contact.

I would like to wish you all the very best and thanks again!

Kind Regards

Alan

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