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Care Opinion

No hand sanitiser in main reception

Posted By TJC

"No hand sanitiser in main reception"

About: University Hospital Hairmyres

(as a service user),

On entering the hospital (main reception) there was no hand sanitiser. I have been twice to the hospital weeks apart and the dispensers were empty on both occasions.

Ambulance attendant not wearing a mask when coming out of the ambulance.

Certainly not inspiring me with any confidence at all.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/12/2020 at 14:21
Published on Care Opinion at 14:21

picture of Lise Axford

Dear TJC

I am sorry to hear that the hand sanitisers were empty when you attended the hospital. We will immediately review our processes to ensure that there is a robust system in place for top up and checking.

I will also share your concerns with the ambulance service regarding the attendant not wearing a mask.

Thank you for taking the time to feedback this information and again I apologise that we have not met the standard that I would expect.

Kind regards

Lise

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