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"Lack of support and empathy"

About: Change Grow Live / Pathways to Recovery - Warrington

(as a service user),

I am an opiate user who was made to feel unwelcome in groups as to me it seems like pathways is only for alcohol problems. I personally felt like substituting with alcohol, let’s face it I knew nothing about alcoholism until I started zoom groups back in May but I know a lot now all about units what you get given in a home detox as an ambulatory detox in pathways or a week or two in a detox facility seems easier than coming off drugs with no support, plus I had to beg to be on a group after being put on bed rest by my GP due to complications after life saving surgery.

I felt bullied out, was told I’m a "show off" by a facilitator. At least I got support over in the states from NA. I feel that I’m not liked in pathways as I challenge statements, as told to do so, and often suggestions I make are not liked but in a 1hr 30 min group I’m not there to listen to the same check-ins 3 times a day lasting 1hr to 1hr 15 minutes I’m there to concentrate on the similarities not the differences and believe me I now know the differences, but those there for alcohol problems don’t know the differences between themselves and an opiate user.

This may be quite a brief statement I would love to elaborate on but not enough space left. You asked for feedback I gave it - I add very briefly. I am over 6 months clean but I feel this is no thanks to pathways in general just a fabulous key worker, and NA. Groups nearly turned me to alcohol. I must admit one confusing point is one avenue teaches us we are powerless over our disease the other how it’s our choice - very mixed messages! Thought CGL values were bold, honest and compassionate but that's not what I’ve witnessed. Oh well whatever works for that, just give it lip service, I’ve learnt all about that too.


Response from Leeanne Spencer, BRiC Team Leader, Pathways to Recovery, Change Grow Live last month
Leeanne Spencer
BRiC Team Leader, Pathways to Recovery,
Change Grow Live
Submitted on 23/12/2020 at 14:25
Published on Care Opinion on 24/12/2020 at 09:40

Good afternoon to you,

thank you for taking the time to send us your feedback. We are very sorry and disappointed to hear that you didnt get the level of service that you expected from Pathways to Recovery.

If you would like to contact us and we can explore this further, and discuss ways in which we might be able to support you better to meet your recovery goals and objectives, I would be very happy to hear from you.

You can contact me directly on 07880156187, you can call the main service to discuss the matter on 01925 415176 or you can email me at

Thanks again for your feedback, I hope to hear from you soon.

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