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"Not taken seriously enough"

About: Liverpool Womens Hospital

(as the patient),

I called the out of hours number due to bleeding, was put through to the wrong department twice. I phoned back and my calls were ignored, tried again on my partners phone and call was answered straight away. I was put through to a staff member who was very rude, who kept denying cutting my call off.

I was referred for a scan the following day, confirming I had unfortunately suffered a missed miscarriage. I was obviously upset but the nurse was very understanding. However I was told I could have a rapid covid test, and be brought in the next day for the procedure as I opted for surgical management. This turned out to be untrue and I had to come back the next day for a covid test. I was at the hospital for over an hour just to get a covid test, I was directed to the wrong place numerous times. I became very upset as, by mistake, the staff took me back to the department where I was told my baby had died. They didn't seem to understand why I was so distressed.

After the procedure mentally I felt better but physically I did not feel well and suffered a heavy bleed three days later, and passed large amount of tissue. I suspected a haemorrhage and felt I had an infection, this was the middle of the night. I was taken to hospital by a relative and called the hospital to let them know I'd be arriving in 20 minutes or so with very heavy bleeding. I got to the emergency room and was left outside the double doors for 10 minutes covered in blood. I felt humiliated and unwell. Finally I was buzzed in and was seen by a junior doctor who dismissed my concerns of infection but advised they would try and book me in for a scan the following day. I was sent home. I received a phone call the next day, to say the doctor was wrong to suggest a scan and to just repeat pregnancy test in 3 weeks.

Long story short I did indeed have an infection and was admitted overnight at another hospital shortly after this. I needed antibiotics and was given a scan here. If I'd have listened to Liverpool women's hospital I could have become much more unwell. I'm thankful to the staff there for the great care I received, and staff were very understanding.

I phoned pals to complain as I wouldn't want anyone else to suffer the way I did, they didn't seem to want to know about my experience and I found them quite short on the phone. I received an apology for the doctor telling me I should have a scan, but not for any of the other neglectful experiences I had to endure. They tried to suggest I could have picked up an infection after seeing the doctor, and did not acknowledge anything else. 

Just an awful experience, I've had to seek counselling through my GP as the honeysuckle team did not contact me as promised from Liverpool women's. I will avoid this hospital at all costs in the future.

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