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poor handling and pathetic service for a…

Story from nhs.uk

"poor handling and pathetic service for a…"

About: Nuffield Health, Leicester Hospital

Twice lost a covid test in 24 hours which resulted in an operation being cancelled hours before it was due to take place! Absolutely poor handling and pathetic service for a 'private' hospital. If Nuffield can't handle a covid test, I wonder how they would handle an operation and their patients!

Will be moving to Spires!!

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Responses

Response from Nuffield Health, Leicester Hospital 3 years ago
Nuffield Health, Leicester Hospital

Submitted on 07/01/2021 at 11:08
Published on nhs.uk at 19:50

Dear Patient,

Thank you for taking the time to provide this feedback and our sincere apologies for the delay in admission for treatment this error would have caused. We have put steps in place to make sure this mistake is not repeated. We are however sorry for the impact this had on your recently scheduled operation.

With regards,

The Nuffield Health Leicester Hospital Senior Management Team

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