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"First Steps Day Nursery"

About: The Ulster Hospital

(as a staff member),

Due to Covid and family members having to isolate who usually help a lot with my childrens day care, I found myself having to look for alternative care providers. I found out about First Steps and made arrangements for my 2 year old son to begin attending. I think I was more nervous than he was!

Every day I collect my son he comes out of the nursery with the biggest smile on his face. I get a little note to tell me about his day - what he ate, when he slept, and how many meals he ate (I'm waiting on an extra bill for the amount he eats! ). I also hear about all the activities he gets up too each day.

My son is one of the youngest in attendance at the nursery, and to me hes still my baby. The staff have been incredible looking after him and its a real home from home. He absolutely loves the pet Tortoise who they get to look after as part of their day. I think this is amazing.

Im so glad to have found First Steps and want to express my greatest thanks to the staff there not only for settling my mind but for showing the greatest care to him. Today we received a dvd of Santa's social distance visit! The effort made by the staff to put this together is just amazing. Im so grateful and its a memory we will keep to look back on for a very long time.

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Responses

Response from Richard Earney, Facilitator for Patient and Client Experience/Online User Feedback, Safe & Effective Care, South Eastern Health & Social Care Trust 3 years ago
Richard Earney
Facilitator for Patient and Client Experience/Online User Feedback, Safe & Effective Care,
South Eastern Health & Social Care Trust
Submitted on 19/12/2020 at 12:28
Published on Care Opinion on 21/12/2020 at 09:04


picture of Richard Earney

Hi Happymummy3490,

Its great to hear about those little things that make all the difference, the notes on your childs day activities, the pet Tortoise and of course the DVD of the Santa visit.

Also that you meet your child with a smile on his face and you are assured hes been having a fun day which must be great as you say it was a nervous time for you.

Thank you for sharing such a positive experience with our First Steps Day Care. I will ensure that this is shared with the team in First Steps.

Wishing you a great Christmas and Happy New Year.

Regards,

Richard

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