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Care Opinion

Communication is so important

Posted By Communication Matters

"Communication is so important"

About: Southern Health & Social Care Trust / Virtual Visiting Service

(as a carer),

Not being able to visit my dad has been extremely challenging. We understand why the Trust have put these restrictions on place but as a family find it really difficult to not be present when my dad needs us more than ever.

Virtual visiting has helped us keep connected. Being able to see dad and hear his voice has helped my 79 year old mum who has dementia. Today Nurse Victoria called me to say that my dad was feeling down and lonely. We had a visit scheduled for tonight but she was wondering if we would like to chat to my dad now. How thoughtful of Victoria. Today I felt reassured that my dad was in good hands and whilst we were not present his nurse could see what he needed and she connected us with him. Thank you for ensuring that my dad’s physical and psychological needs were met.

Communication at every level is so important to patients and families.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 3 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 21/12/2020 at 14:32
Published on Care Opinion at 14:32

picture of Mairead Casey

Dear Communication Matters, thank you so much for taking the time to share this feedback with us. We know it is very difficult for families at this time when they are unable to visit their loved one in hospital. We have established the virtual visiting service as a way for families to say connected with each other and I am so pleased that it is helping you in this way and also your Mum, when she hears your Dad's voice. I will pass on your feedback to the nursing staff, especially Nurse Victoria, who will be so pleased to receive these lovely comments and appreciation for the care they are providing for your Dad.

I hope your Dad is beginning to feel better

Best wishes

Mairead Casey

Patient/Client Facilitator SHSCT

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