This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The magnificent people who care for us and keep us safe."

About: General practices in Tayside Ninewells Hospital / General Surgery Ninewells Hospital / Oral Surgery & Medicine

(as the patient),

I recently telephoned my G. P. Practice in Montrose - Townhead Practice at Links Health Centre, Montrose, as I had a swelling below my left lower jaw and a very sore throat. Consequently, I was finding eating, swallowing & speaking more and more difficult. My G. P. conducted a telephone consultation about 1 hour later, and agreed that a face to face consultation was appropriate/necessary. Following a detailed discussion/examination and two telephone calls to on-call doctors at Ninewells, it was agreed that I should attend Ninewells, Oral and Maxillofacial Department for further investigations.

I travelled straight to Ninewells, and, that afternoon, went through thorough investigations, which concluded that I had two areas of infection linked to a dental abcess. I was admitted to Ward 7 that afternoon for I. V. pain relief & antibiotics pending possible surgery. As it transpired, the I. V. drugs worked overnight and surgery was not required. I then moved to Ward 23B the next  morning for continued I. V. antibiotics, before being discharged on the day after. I am now awaiting the tooth being removed by my local Dentist.

The thoroughness and close attention from my G. P. (Dr Strachan), all staff in Oral and Maxillofacial, the nurses in Wards 7 & 23B, and the on duty Doctors and Consultants, was exemplary. They were all extremely conscientious, caring and very much patient focussed. Now that I am feeling much better, I am very grateful to everyone involved in my diagnosis and treatment. Also a thank you to the catering staff at Ninewells as I enjoyed all of the food during my stay. A heartfelt thank you to our National Health Service and the magnificent people who care for us and keep us safe and well at all times.

Responses

Response from Debbie Baldie, Senior Nurse, Practice Development, Nursing and Midwifery Directorate, NHS Tayside 4 months ago
Debbie Baldie
Senior Nurse, Practice Development, Nursing and Midwifery Directorate,
NHS Tayside

I work with senior nurses to improve care standards through providing training and support

Submitted on 21/12/2020 at 15:49
Published on Care Opinion at 15:49


Dear capellatq38, thank you so much for taking the time to share your recent experience with us. I can only imagine how much pain you must have been in and I am glad you have had some quick resolution to that.

I am delighted however t hear that you had such good care and swift treatment.

I will make sure the ward staff in Ninewells get this feedback as it really does help keep spirits up, particularly at this time when there are so many challenges to contend with.

I hope you continue to be pain free and your tooth extraction goes well,

Kind regards

Debbie Baldie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Kose, Senior Charge Nurse, Neurosurgery/NHDU, NHS Tayside 3 months ago
Karen Kose
Senior Charge Nurse, Neurosurgery/NHDU,
NHS Tayside
Submitted on 23/12/2020 at 12:15
Published on Care Opinion at 12:49


Dear capellatq38,

I am very glad to hear that you are feeling better after your recent admission to Ninewells. I am also pleased to hear of your positive experience accessing treatment and care with the Oral and Maxillofacial team. I would like to take the opportunity to thank you for taking the time to share your experience and will ensure your feedback is shared with the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /