I arrived at A&E approx 1pm. Paramedics were reassuring, kind and professional. A&E staff were amazing. I felt well looked after once I was seen. However the downside to my experience was waiting in a wheelchair for approx 6 hours in the corridor.
I understand that A&E is a shared and priority-driven service. I am happy to wait. However, the area allocated for patients is meager, crammed and stressful. At least 10 people had to stand for hours. My husband who was with me was one of those standing. When waiting for long periods of time while in pain it's important to have someone with you. It's not okay to say that one should wait without support.
At Altnagelvin there has been great investment in many areas of the hospital. The ward that I was moved to (24) is a new ward. The individual rooms are of a very high aesthetic standard. If one has to stay in hospital this does make it feel more pleasant. The nursing staff, auxiliary staff, cleaners and tea/dinners staff are all kind and helped pass the day. The doctors were approachable, caring and explained their thinking in relation to my illness.
Regarding A&E. This area of the hospital requires the same level of investment and planning as other areas.
The Dr's and nurses need more space. Their supplies are tightly packed in small storage areas. They are constantly waiting for work top space to write notes etc. This obviously impacts on waiting times for a resolvable reason.
The A&E waiting area. It is the only area of the hospital where you feel a burden as a patient. The facilities are sparse. There should be a play area for young children. For older people or those who are very ill... chairs that are priorities with head and leg support. I was in A&E for a total of 12 hours. I was fortunate that I had a thick shawl to give me support to lean my head against the wall. No-one offered me water or food. I was not able to go and get any but fortunately I had brought my own water. For those who had no support, to have volunteers in A&E would make the biggest difference. We all hear about some members of the public mistreating properly in A&E and abusing staff. That is terrible but maybe a warmer and more caring environment would go some way to help this.
"They need more space"
About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital Emergency department Londonderry BT47 6SB Altnagelvin Area Hospital / General Surgery Altnagelvin Area Hospital General Surgery Londonderry BT47 6SB Northern Ireland Ambulance Service Northern Ireland Ambulance Service Belfast BT8 8SG
Posted by chassisdj57 (as ),