"Eye Clinic"

My son has several difficulties, a severe learning disability, ADHD & Williams Syndrome, a genetic disorder. Hospital appointments are challenging & I phoned the day before spoke to someone on Level 8B & was called back which was very helpful to prepare my son for this appointment.

We have many different Hospital appointments but this was our first at this one. Part of the appointment today involved going to Level 8A for pictures of his eye's. I feel they need to ensure all staff members have skills in dealing with children, especially children with additional needs. The first staff member we saw on 8A tried to take the pictures & was unsuccessful so called for another staff member. The first staff member continually asked my son not to touch this, not to touch that, explaining how expensive the machines are & that he would break them & that he needed to sit still. Focusing on what you do not want him to do does not help this type of situation & expecting him to do something he is not capable of is a bit unfair. The second staff member had a totally different more child-friendly approach, as did all the other staff we dealt with. Our appointment lasted almost 3 hours overall between Level 8A & 8B.

Thankfully we do not have to return. I was disappointed with that one staff member's attitude compared to all the other staff we met today.