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I was in a very safe environment

Posted By giftfw84

"I was in a very safe environment"

About: Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance

(as a service user),

In October I collapsed with very alarming (to me) symptoms. I continued to feel very ill so my husband phoned 999 and shortly afterwards an ambulance arrived and two very pleasant very efficient paramedics attended to me. They were very empathetic and so reassuring. But after a few tests they informed my husband and I that they thought I'd had a mini stroke and I was taken to Crosshouse Hospital in Kilmarnock.

I cannot praise the staff there too highly particularly in the stroke ward. Everyone from cleaners, porters to nursing staff and doctors impressed me with their dedication to helping and respecting all patients. 

Although I felt extremely anxious about my diagnosis I felt I was in a very safe environment because of the skilled and informative way I was handled.

Thank you all so much :)

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Responses

Response from Laura Harvey, Quality Improvement Lead for Patient Experience, Nursing Directorate, NHS Ayrshire and Arran 3 years ago
Laura Harvey
Quality Improvement Lead for Patient Experience, Nursing Directorate,
NHS Ayrshire and Arran

Submitted on 11/12/2020 at 11:28
Published on Care Opinion at 11:28

picture of Laura Harvey

Dear giftfw84

Thank you for such lovely feedback. Im sure the staff will appreciate you taking the time to post this.

I hope that you are making a good recovery.

Best Wishes

Laura

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Response from Phil McAleer, Head of Ambulance Services, Lanarkshire, Scottish Ambulance Service 3 years ago
Phil McAleer
Head of Ambulance Services, Lanarkshire,
Scottish Ambulance Service

Submitted on 18/12/2020 at 10:09
Published on Care Opinion at 10:09

picture of Phil McAleer

Dear giftfw84

Thank you very much for posting your kind words especially after what much have been a very worrying time.

It is always very pleasing when I hear such words of thanks that highlight the good work our ambulance crews always strive to deliver.

I always try to feedback to ambulance crews directly when such praise is received and would appreciate if you would be willing, if you could send me some detail of your call in order that I can identify the crew that attended you.

All I would need is your name, location they attended and the date of the call and this can be forwarded to me at philipmeechan.mcaleer@nhs.scot

I hope you are now on the road to recovery.

Take care

Phil

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