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"Poor communication regarding treatment of my father"

About: Medway Maritime Hospital / Trauma and orthopaedics

(as a relative),

At the beginning of November my father was taken into hospital after a fall where he broke his hip. He had surgery and was treated well.

After a week he was transferred to an orthopaedic ward where no-one seemed to know what was going on. As we were in lockdown none of the family have been able to visit or speak to my father on the phone. We were unable to find out how he was, whether he was eating and drinking or whether he had started getting mobilised.

We found out that he had contracted Covid-19 from the NHS track and trace app. No-one from the ward let us know. This left us feeling upset and concerned for our father's wellbeing. After a further couple of weeks of no meaningful communication, in early December, we were told that the health care team were looking for a rehabilitation bed for my father. We were unable to contact the ward on the two following days.

On the next day we got through to the ward who had no idea where my father was and that we should ring back at 10.30pm. When we rang back at 10.30pm we were told that my father had been moved to a care home two days previously and that someone should have contacted us.

We are angry and appalled that we have not told anything regarding the wellbeing or treatment of our father. 

Keeping in touch

Keeping in touch

Responses

Response from Medway NHS Foundation Trust last month
Submitted on 08/12/2020 at 17:24
Published on Care Opinion at 17:24


Thank you for your comments. We can completely understand how worrying this much have been for you and your family and it is not the positive patient experience we aim for. We are keen to find out more about what happened and would welcome the opportunity to speak with you.

Please contact our Patient Advise and Liaison Service (PALS) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to assist you.

Kind regards,

The Patient Experience Team

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