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"To say thank you for what you have done"

About: Ealing IAPT

(as a service user),

I was finished. Done in. I had no faith and no trust left. I got a call from Paige at IAPT just before my birthday and that call transformed my life. She arranged help for me first from Eileen -- the mental health advocate and then Paige gave me the most valuable sessions over the phone which I followed and still follow (and have shared with others). Those two ladies picked me right up -- they listened to me, heard me and put me back on my feet. What they did was nothing short of miraculous. From not eating, to not sleeping and not communicating -- they brought me back from a very fearful, dark place but in a better way because they gave me skills to cope with life. I really thank you Paige and Eileen from the bottom of my heart. Today I can breathe. I cannot thank you enough. There are so few services that really serve and I am a terrible critic of most. When I was in my teens, I ended up in Calcutta and was taken in by Mother Theresa. That was a genuine service I saw with my own eyes. I equate Eileen and Paige to then because they came to me when I needed help and the help I got was real and genuine. These are rare finds in life but I will treasure this forever. Thank you so much for giving this to me. You really are doing great work for the people.

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Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 3 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust
Submitted on 16/04/2021 at 22:33
Published on Care Opinion on 17/04/2021 at 08:36


Dear Stronger72,

Thank you so much for taking the time leave such a positive review. Paige and Eileen are both committed to excellent clinical care and I'm sure they will appreciate your comparison to Mother Teresa.

We will share this lovely and heartfelt feedback with them and the rest of the team.

Thank you and all the best.

The senior team at Ealing IAPT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Stronger72 (a service user)

Dear Ealing IAPT, I have to say they both came to me when I was at a very low point in my life. Eileen made me sit up in one sentence and Paige gave me tools that I use every day. Together they were the perfect tonic and I really cannot thank you enough.

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