"Poor appointment system"

The wait times on the phone are dreadful, having had covid for he last 3 weeks and being very poorly, when I needed to speak to a gp I was using redial for 30 minutes and then in a queue for a further 50 plus minutes, twice getting cut off when I got to caller number 2 only to always be told all of the appointments have gone. I have had to use 111 twice during my illness just to speak to someone about my health. Got a text today to say call the surgery to make an appointment for your blood results as I need to speak to a gp, after 1 hour 12 minutes on hold I'm told I need to call again at 8.15 as there are no appointments left, although the text doesnt say it's a call on the day appointment. I have not heard of a surgery that has wait times or difficulty getting appointments like this one, all my friends manage to get appointments as soon as they need them with their gp. Once you manage to get an appointment I will add that the doctors are lovely but that simply does not help someone poorly having to wait on the phone for over an hour each morning until they finally get an appointment, by my 3rd day on my illness and not managing to get an appointment each day I felt dreadful, no wonder A&Es are overrun with minor ailments. I also needed to get my user name and password reset for online repeat presentations recently and had to join the usual queue for an hour just to do that because there is only 1 option for reception. They really need to find a better system