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"My inpatient experience in an acute mental health ward"

About: Stratheden Hospital / Adult mental health

(as the patient),

I was admitted to Lomond Ward, Stratheden Hospital, Cupar, Fife, following a serious attempted suicide. This was the latest in a long history of mental health issues I had experienced throughout my adult life. I was exhausted, frightened and disappointed that I was still alive. I was broken, mentally and physically! I watched my wife leave the ward and I believed that I was a hopeless case, useless and pathetic.

I was shown to my bed space by a very quiet (I thought) Northern Irish nurse (Lianne) with a lovely soft voice, she was very reassuring and her demeanour was just what I needed at that point. She was there for me if I needed her, equally, she gave me space and respected that I was not in a good place and in no mood to talk about very much at that time. Lianne became one of the nurses that I would share my thoughts with throughout my 10 week stay.

My named nurse Anne was introduced to me and again her personal nursing qualities reassured me, she also have me space, particularly in the first few weeks where I rarely spoke to anyone or even emerged from behind my curtains.  I always knew that she was there though and this was true of every one of the nursing staff, they were all very approachable, sympathetic and empathetic. Always willing to listen and give advice if sought or just listen, being a creature of habit I also had another nurse who I spent time with on one to one chats, Kirsty, who was a Charge Nurse.

These nurses are being named and singled out for special mention as they were the staff I spoke to most, I have to reiterate however that all staff were special and I did speak to almost every member of the team at some point.

My Psychiatrist was Dr Kinnear and his junior Dr Sherlock. I felt very comfortable with these doctors from day one and right up to when I was discharged. For the first time in 30+ years, I felt that I had expert clinicians listening to me, treating me with respect, so very keen to get to the bottom of my mental health problems anybody most importantly, keen to give me a life after discharge. After a diagnosis of undiagnosed ADHD, which I was initially sceptical about, but was soon to embrace after some personal research and changes to my medication I began to feel that I had a chance of recovery.

As time went on and my treatment continued, and my time on the ward became more productive I knew that the diagnosis was the correct one. Meetings with Dr Kinnear and Dr Sherlock, one to one's with nursing staff, taking part in ward activities and absolute acceptance on my part paved the way for eventual discharge into community care from a CPN and another psychiatrist which I have just begun.

As well as the superb professional care that I experienced the nursing staff were also very good natured, enjoyed some fun and liked to laugh with the patients. Lianne as I pointed out was not as quiet as I first thought, she was always keen to chat  and always has time for neither and coffee answers Anne and Kirsty and all the other staff members.

Although it seems like a contradiction this stay in hospital has probably saved my life, the staff and the lovely country setting of the hospital have all combined to see me discharged with a new outlook on life and a determination to make the best of things. I wish to thank every single member of staff who contributed so much time, patience and effort into my recovery. I will never forget them.

Things I would like to see changed:

Food service could be better, a menu choice rather than the first come, first served system currently employed, where you may be left with nothing you want or actually like to eat.

Accompaniments to the main meals could be more varied and imaginative, eg, mashed or boiled potatoes do not go well with pasta dishes, salad, chips or garlic bread do. Some dishes like chicken chasseur go with rice, fish goes with peas, not mashed turnip etc.

Noise reduction, patients being challenged when playing loud music in shared dormitories, corridors etc, should be a headphones only policy. TV room door to be closed to prevent noise disturbing patients requiring a quiet environment etc. Clear rules to be followed.

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Responses

Response from Claire Danskin, Senior Charge Nurse, Hollyview Ward, NHS Fife 3 years ago
We are preparing to make a change
Claire Danskin
Senior Charge Nurse, Hollyview Ward,
NHS Fife
Submitted on 14/12/2020 at 14:16
Published on Care Opinion at 16:08


Thank you for taking the time to share your personal reflections about your experience on Lomond Ward recently. We are all really pleased to hear how well you are feeling, and that the way staff supported you during your stay was helpful. I am really pleased that you had such a good experience and that is what we want for everyone we work with. Hearing your reflections really helps us remain conscious that sometimes it is the smaller things like listening, engaging and being helpful which make a lasting difference.

We really appreciate you sharing your experience of the menu system and simple but important points about improving this. I have shared these with the catering service and am also ensuring staff serving at ward level are more thoughtful about this. I am pleased to say that we are taking the learning from your experience to enable staff and patients to work together to adjust the ordering system to allow for more individualised choice for meals. We are sorry that you found the ward could be noisy at times and it is helpful for us to be reminded how much this can detract from good experience at times. We will work to be mindful of this and seek to supportively address issues where noise disturbing others increases.

Again, thank you for sharing your experience to help us reflect on what we do well and what we can improve. Your feedback is very much appreciated.

With best wishes for an enjoyable festive season, from the team at Lomond Ward.

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Response from Claire Danskin, Senior Charge Nurse, Hollyview Ward, NHS Fife 3 years ago
We have made a change
Claire Danskin
Senior Charge Nurse, Hollyview Ward,
NHS Fife
Submitted on 18/01/2021 at 13:17
Published on Care Opinion at 14:22


I would like to follow up to your post regarding your experience on Lomond Ward and the learning that we have taken from your very helpful feedback.

We have now individualised our menu system so that all patients can choose what meals they would like as well as what accompaniments they would like. This has proved to be a very popular change along with the addition of more patient snacks for during the day.

Similarly we discussed the points raised regarding noise, working together with the current patient group we have put up signs in all communal areas raising awareness and requesting noise is kept to a minimal in the bay areas.

Again Thank you for taking the time to feed back to us and allowing us to continue to develop and learn from your experiences

Kind Regards

The Lomond Team

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