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Again only half the prescription filled

Posted By delphinusne47

"Again only half the prescription filled"

About: General practices in Greater Glasgow & Clyde

(as a service user),

No pain relief, no prescriptions, staff refusing to provide email address in order to complain.

I once again requested my prescription last Tuesday to be told it would be ready at my local pharmacy on Thursday.  I duly went to pick up the prescription on Thursday to find yet again only half the prescription fulfilled.  As usual, the staff were adamant that my doctors surgery did not send down the other items I had requested and to go home and call them, which I did.  The surgery advised that the driver of the pharmacy would deliver the prescription either late Thursday or Friday morning due to being incredibly busy.  It is now Tuesday, I am in chronic pain and can barely walk from one room to another.  

I called the surgery again this morning to ask if one of the doctors could give me a call.  I was told the doctor won't call me for prescriptions.

I asked for an email address to make a formal complaint, they refused and said she would call the chemist to investigate what happened to the delivery and call me back as well as vehemently defending the surgery.

So really, it doesn't matter where I go or who I try to get in contact with, I will most likely die of a massive heart attack with the stress of trying to walk and pain levels I have to endure.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 03/12/2020 at 09:08
Published on Care Opinion at 10:08

picture of Nicole McInally

Dear delphinusne47

I am very sorry to hear that you are still having issues with your medication.

GP Surgeries are independent contractors with a separate complaints and feedback procedure to NHS Greater Glasgow and Clyde. Usually we would suggest that you contact your Practice Manager at your GP Surgery to discuss your concerns. However, I see that you were not provided with an email address when you contacted them. If you can email PatientExperience@ggc.scot.nhs.uk with your personal details, the name of the GP Surgery and your contact information we can share your concerns with the GP Surgery.

There are also support organisations such as the Patient Advice and Support Service which you may find helpful. The service is free, confidential and fully impartial. You can find more information at https://www.cas.org.uk/pass

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by delphinusne47 (a service user)

Thanks Nicole,

Sometimes it feels you are the only one listening:-(

I will follow up with your advise...Many thanks for your help, it is totally appreciated:-)

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