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The care I received while in hospital

Posted By Tori16

"The care I received while in hospital"

About: The Ulster Hospital / Ward 9

(as the patient),

I was admitted to the ulster hospital ward 9 with a severe kidney infection. Ive have been treated with great kindness and the nurses have been nothing but amazing to me. There is a nurse cared Sarah who was looking after me overnight. I had been quite sick and feeling rotten and Sarah was extremely helpful and provided me with the best care. I honestly can't express how grateful I am to have such lovely nurses looking after me. Also would like to mention a lady called Zoe who is part of hospital night team. Zoe always cheers me up with her beautiful bubbly personality and I can't thank the girls enough for being absolutely brilliant, truly thank u for everything. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 27/11/2020 at 13:53
Published on Care Opinion at 13:53

picture of Conor Campbell

Dear Tori 16

Thank you so much for telling us your story.

Great to hear that our Ulster Hospital ward 19 staff have been so kind, caring and helpful during your stay.

It makes all the difference to have people around us with personalities that cheer us up.

Our staff will be happy to hear your kind words.

Wishing you a full recovery

Conor

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Response from Rachael Sloan, Ward Manager, Acute Assessment and Treatment Unit (Wd 9), South Eastern Health & Social Care Trust 3 years ago
Rachael Sloan
Ward Manager, Acute Assessment and Treatment Unit (Wd 9),
South Eastern Health & Social Care Trust

Submitted on 28/11/2020 at 23:47
Published on Care Opinion on 30/11/2020 at 15:21

Hi Tori16,

Thank you for your kind words for the staff of ward 9, I'm glad you felt well looked after. I will be sure to pass on your regards to Sarah and Zoe. As a short stay ward we have such a high turnover of patients, we sometimes don't always find out how people are doing. It is always great to hear feedback especially those advising us that our interventions have been appreciated and have made a positive impact.

I hope you are recovering well.

Best wishes,

Rachael

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