"Where to focus resources"

 For the past two week I have been trying to contact Anyone at Poole Road - I have made several phone calls and even filled in the NHS forms to request a call ( this was apparently set up and did not happen)

 I have been in a lot of pain and not able to sleep - needless to say I am anxious  and am suffering from signs of sleep deprivation.

Once again I rang the surgery today - got through and "pushed button 2"  it rang engaged - hey ho it's what I expected

I decided finally to actually go to the surgery and rang the buzzer - to try and explain my situation! All they had to say was that they were only allowing people in with an appointment, then cut me off.  Communication / empathy, clearly not a strong point. 

I am aware that they are under pressure and at the coal face, however to cut someone off is unacceptable. I know that unfortunately reception is often used as a gatekeeper - this is all good and well when there is a gate - presently there is a brick wall.

To try and resolve the matter I went into the pharmacy - who were listening and suggested that I write a letter with my needs and it would go with the prescriptions. The assistant even stated that they could see that I was agitated and was concerned for me and would state this on my note.

Right now I suggest that the practice managers look at what the actual needs are of the people requiring assistance - more telephone consultations, video calls  - actually picking the phone up in a timely manner would I believe save a lot of stress and A&E (the usual alternative to a GP) which I am also led to believe is the current goal of the government.

It's not easy for sure - I know that I am not alone in my view - budgets are tight - better use of what you have! Could they ask for volunteers?