Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent care: Royal Inf. Edin. Ward 106

Posted By gillesjh73

"Excellent care: Royal Inf. Edin. Ward 106"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / General Surgery Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit Scottish Ambulance Service / Emergency Ambulance

(as a volunteer/advocate),

I was brought by ambulance to the Royal Infirmary Of Edinburgh,  and quickly diagnosed with a burst appendix with most complications you can read on line on Appendicitis with peritonitis. 

Following the open surgery procedure, I was then cared for by the team at ward 106.

This review is for everyone involved in my care: ambulance crew, medical staff involved in the diagnosis, anaesthestists, surgeons, qualified nurses and those on placement, the crew involved in keeping the patients fed, hydrated , the beds changed and the ward clean.

Big thank you for looking after me over the scariest days of my life, and for your contribution to my fast recovery.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 4 years ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 26/11/2020 at 18:56
Published on Care Opinion at 18:56

picture of Michelle Jack

Thank you for taking time out of your recovery period to write to us. This is great feedback and I will ensure it is shared with the clinical teams.

I hope you continue to get well soon.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by gillesjh73 (a volunteer/advocate)

Thank you, it would also make an important difference also, to those involved, if my case was used in the specific context of the individual personal appraisal or performance review, to exemplify how well they are working and caring. Is this something that can be done? ...if not, pls take this as an opportunity to trial this approach and let me know if you would like to speak after my recovery period.

Response from Kim Newton, Senior Charge Nurse, General Surgery - Ward 107, NHS Lothian 4 years ago
Kim Newton
Senior Charge Nurse, General Surgery - Ward 107,
NHS Lothian

Submitted on 27/11/2020 at 11:45
Published on Care Opinion at 13:47

Hi gillesjh73,

I would like to wish you a speedy recovery and thank you very much for your feedback. Team 106 have been shown your review and are delighted to hear they have made your experience a good one.

Best Wishes


Kim & Team 106

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 4 years ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 27/11/2020 at 12:09
Published on Care Opinion at 12:09

picture of Alan Martin

Dear gillesjh73,

Thank you so much for taking the time to share your feedback here on CareOpinion. I am so sorry to read that you had a burst appendix. That must have been terrifying! I hope that you are feeling better and on the road to a full recovery.

I am however really pleased to read that the crew and the staff did such a good job to make such an impression. I would be more than happy to pass on your comments to them and say well done. If you would like for this to happen you can email my team at sas.feedback@nhs.scot and provide the date/time and location that the ambulance attended you. That way we can locate the crew. If you would be so kind to also make reference to your care opinion username so that if another member of the team picks up the email they can easily link it to this story.

Thanks again and take care!

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gill Clarke, Clinical Service Manager, Emergency, Acute & General Medicine, NHS Lothian 4 years ago
Gill Clarke
Clinical Service Manager, Emergency, Acute & General Medicine,
NHS Lothian

Submitted on 30/11/2020 at 09:36
Published on Care Opinion at 15:24

Thank you for taking the time to give us feedback. I will share with the Emergency Department your positive comments on the care you received.

Hope you are recovering well

Regards

Gill

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k