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"felt safe and cared for"

About: The Ulster Hospital / Ward 9

(as a staff member),

I had broken my back so I couldn't move good, during my stay in Ward 9, I have never felt so safe and cared for. The Nursing staff in the ward  were absolutely great, they showed they cared all the time, with asking if I was okay every time they seen me, be it in passing or coming with my meds. They were all so happy and fun, they engaged in any conversation with you and still got on with their duties while they did, it was an all around great experience being with them in Ward 9.

Responses

Response from Conor Campbell, Safe and Effective Care Senior Manager, Safe & Effective Care, South Eastern Health & Social Care Trust 3 months ago
Conor Campbell
Safe and Effective Care Senior Manager, Safe & Effective Care,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 24/11/2020 at 11:32
Published on Care Opinion at 11:32


picture of Conor Campbell

Dear MrE741

Thank you so much for sharing the story of your experience.

It's great to hear that our Ulster Hospital Ward 9 staff provided you with great care and a good atmosphere.

They will be very pleased to hear your kind words.

Wishing you a full recovery

Conor

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Response from Rachael Sloan, Ward Manager, Acute Assessment and Treatment Unit (Wd 9), South Eastern Health & Social Care Trust 3 months ago
Rachael Sloan
Ward Manager, Acute Assessment and Treatment Unit (Wd 9),
South Eastern Health & Social Care Trust
Submitted on 24/11/2020 at 17:25
Published on Care Opinion on 25/11/2020 at 09:48


Dear MrE741,

Thank you for your kind words, I'm so glad to hear your stay was a positive one and glad to hear the staff made your stay more comfortable. Whilst nobody wants to be in hospital our ward ethos is to try and make everyones stay as comfortable, and as positive, as possible. I hope you are well on the road to recovery and wish you well.

Many thanks,

Rachael

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