"Outpatient Echo cardiogram"

About: Scottish Ambulance Service / Patient Transport Service Western Isles Hospital / Outpatient Clinic

(as the patient),

My GP requested this test and I needed ambulance transport. I was very apprehensive as I had not been off my property for a year due to my poor mobility and Covid.

Kirsteen took me the 45 miles to and 45 miles from the hospital to home. I cannot praise and thank her enough for her professionalism, care and kindness. She quickly put me at ease, and made sure I was OK throughout both journeys. If you were me you would want Kisteeen rewarded for her care. I am just one of her patients. She is caring for a lot of people during her week, and is much much more than a driver.

My experience on the ward was equally positive. The only name I remember is Nurse Sophie Who is one of this team of Angels. They were so kind, and so observant of all the Covid 19 practices. They even got me lunch! Please tell them all a big thank you from me.

Responses

Response from Denise Symington, PFPI Development Officer, NHS Western Isles 4 days ago
Denise Symington
PFPI Development Officer,
NHS Western Isles
Submitted on 23/11/2020 at 11:19
Published on Care Opinion at 11:19


Dear Lionel

Thank you very much for your feedback.

I am so pleased that you felt well supported in your travel to and from the hospital for your Echo cardiogram, our partners in the Ambulance service do a fantastic job.

I will be sure to pass on your kind comments to the staff in the Ambulatory Care Unit. It is always nice for staff to hear comments back from patients.

Best wishes

Denise

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 days ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 24/11/2020 at 11:02
Published on Care Opinion at 11:02


picture of Alan Martin

Dear Lionel,

Thanks so much for taking the time to share your feedback with us here on Careopinion. I am so pleased to read your wonderful comments about Kirsteen! She sounds like a star.

I will forward this onto the local management teams to pass on a big well done.

I hope that you are keeping well and I I wish you all the very best.

Kind Regards

Alan

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