"Endoscopy Unit"

About: Heartlands Hospital / Gastroenterology

(as a service user),

I just wanted to say that this is the second time I have been to this unit and the service and care given by Dr. Mottishead and his team is second to none.  I was talked through the procedure and given a 'running commentary' throughout.  The whole team made what is a fairly unpleasant and uncomfortable procedure much easier to bear.   I can't say I'm looking forward to going through it all again in 6 months for a checkup, but feel much eased in the knowledge that Dr. Mottishead and his team will be there to look after me.

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Response from Naomi Hill, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 3 hours ago
Naomi Hill
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust
Submitted on 30/11/2020 at 14:12
Published on Care Opinion at 14:12

Dear 123mal

Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital for an Endoscopy procedure.

I am so pleased to read that you felt supported throughout the year and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the Senior Manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kind regards

Patient Experience Team

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