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Involvement collecting feedback at Memory Clinics

Posted By Involvement Nottingham

"Involvement collecting feedback at Memory Clinics"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a staff member posting for a patient/service user),

Members of Involvement Team met with Karen Hampson, Francis Unit today to talk about helping to get more feedback from people that are accessing the Memory Clinics. The meeting was fantastic and we put a plan together so that Involvement Volunteers can go along to the Memory Clinics over the next few weeks and start getting on with it!

All the members at the Changing Services meeting in the Involvement Centre have been taking part in training over the past months to help support them with this role and the team in MHSOP have also helped to include relevant training.

It really feels like it's all coming together and we've been working with the Mental Health Unit in Bassetlaw on the same work, so over the next few months we should really start to see changes in feedback for all of these services.

All of the teams and individuals involved have been working hard to pull this together and it really feels like we are beginning to have a positive impact and getting the most out of Involvment in the Trust.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 04/12/2012 at 14:57
Published on Care Opinion at 16:59

picture of Jane Danforth

This is great news! I will make sure that the staff team at the memory clinic get to see this posting and ask them for a response.

This work is invaluable. The involvement volunteers are doing a wonderful job.

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