"Outpatient appointment"

About: Medway Maritime Hospital / Radiology

(as the patient),

Turned up in mid November 2020 for a dexta scan in the morning 20 minutes before my appointment time. I was told by a high vis wearing member of staff that I couldn't go in for 15 mins. Waited outside with a handful of other people,   about 5 others. We was then told that we could go in. We all filed in and walk past a  chair with a thermometer sitting on it. No one had a temperature check and then I walked through a bottle neck with people being forced to be very close to each other. Hopeful I will not have to visit Medway again. 

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Response from Medway Maritime Hospital last week
Medway Maritime Hospital
Submitted on 23/11/2020 at 22:10
Published on nhs.uk on 24/11/2020 at 07:55

Thank you for your comments. We are sorry that you are so concerned following your visit to hospital. We have brought your comments to the attention of the relevant management team and to ensure all staff are working within NHS national guidance.

Kindest regards,

The Patient Experience Team

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